SALES POLICIES

SALES POLICIES – NETLINK

Model Numbers

GPON OLT – V1600G2, V1600G1

GEPON OLT – V1600D16, V1600D4, V1600D8, V1600D2-L, V1600D4-L, V1600D2

GPON ONT – HG323RGWT, HG2802RGWT, HG323RGW, HG326ACG, HG323R, HG2801ZG, HG2801RGW, HG323DAC

GEPON ONU – HG323REWT, V2801RW, HG2801ZEB, HG326ACE, V2804PD-ZFE

Your Hardware warranty
Dear Customer
Thank you for choosing NETLINK Products. To make you more satisfied with our Services, Kindly Read the Following Instructions carefully and keep the warranty card safe after purchasing the product

IMPORTANT : By using Your NETLINK  OLT,ONU,ONT You are agreeing to be bound by the terms and conditions of NETLINK 3 year Limited Hardware Service warranty (“WARRANTY”) . As set out Below. Do not use your product Until you have read the terms and conditions of the warranty. If you do not agree to the terms of warranty , Do not  use the product  and return it within 7 days from the date you have received the Product to the NETLINK authorized/Owned retail store/Distributor where you purchased it.

 

Terms and Conditions

All kind of  SMPS (power supply),which having with OLT,its replacement is only available till 3 months of purchase against manufacturing defect. But its damage due to lightning, over voltage, improper installation, mishandling  etc are not eligible for warranty, detailed checking will be done by our authorized person before availing the same.

Separate proper earthing for every product is mandatory, if not it will be considered as inappropriate installation.

3-year warranty(36 months from date of purchase or 38 months from date manufacturing which one is earlier) only covering for OLT/ONU/ONT hardware (main PCBA) against manufacturing defect only, but not against any kind of other physical damage

 

*Every PON & SFP modules comes under 1 year warranty  only.

*No warranty for ONU Dc power adapters.

 

Free technical support and firmware updation is only avail up to 14 months from the date of manufacturing or 12 months from the invoice date which one is earlier

After one year to avail continuous technical support need to pay AMC(Annual maintenance contract ) fees (ie 10% of invoice amount + 18% GST)  for one year

The standby product is only avail with in warranty period ,in case of manufacturing defect only

Maximum time need to repair will be one month for damaged products as per above criteria

Without AMC ,customer can avail technical support as ” PER CALL RATE” according the complexity of works.(minimum cost is 1000+GST).

After 3 year customer can avail the extended warranty with 25 % + GST of invoice, for a period of one year

After 4 year customer can avail the extended warranty with 35 % + GST of invoice, for a period of one year.

After 5 year customer can avail the extended warranty with 55 % + GST of invoice, for a period of one year.

After 6 year customer can avail the extended warranty with 75 % + GST of invoice, for a period of one year or customer can exchange the product with 90% price of the product in the current market.(if the prodcuct is good working condition)

Instruction

The information on the card should be filled completely and card should have the stamp of the Company outlet/Dealer. If not, Please go back and ask the dealer to stamp it

Our company Provides 3 year warranty on the condition that goods are used as per instructions

The failure under normal use means that it is not damaged artificially or by misuse, but unintentional damage under normal use.The failure is not caused by the abnormal operation. or it occurs because the user disassembles or troubleshoots the product without permission

If you are not satisfied with the product or if the product has any problem please return it to the dealer for after sale services with in a period of 7 days.

Product return Policy

In order to get a replace Product caused with  manufacturing defect must be first verified Online/Onsight by service engineer of the company with in a time period of 3 months starts form the bill date

The company Won’t Provide warranty if the failure occurs in the process of using our product because of the following cases :

1,Violate the direction of user manual / Online support engineer

2,Assemble or disassemble inappropriately

3,Use expansion components without legal authentication

4,Modify or Repair the product without permission

5,Exceed the limit of use

6,Abnormal force leads to damage

7,Natural disasters or other in-disciplinable elements lead to damage.

8,Fake or Refurbished Product

9,Unable to Provide valid purchase proof or guarantee card

10,Tears off or damage  the warranty sticker without permission